Highland Heritage Woodworks Privacy Policy
Our contact details
Name: Highland Heritage Woodworks
Address: Dairy Buildings, Dunecht Estate, Aberdeenshire AB32 7DD
Phone Number: 07752 730 977
E-mail: info@woodworks.scot
Website: https://www.woodworks.scot/
Updated: 3/11/2021
We are committed to protecting your privacy and will not share your personal information inappropriately. This policy statement outlines how we utilise information you provide through our website and social media channels.
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details);
Your signature;
Technological data (IP addresses and cookies – please see section below on how we use cookies for further information
Geo-location data when you sign for delivery using a mobile device;
Sales information relating to the sale of products or services to you or their repair or return;
Correspondence or other communications with you about our products, services or business;
Imagery (for example site locations or evidence of delivery)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
For account administration: including opening up an account, verifying your identity, undertaking credit related searches, invoicing, managing credit limits and payments.
For managing and performing our contracts with you: including answering enquiries, providing quotations, dealing with plans and specifications, placing orders, delivering goods to you or your customers and dealing with any issues arising including warranty claims.
For marketing: monitoring your transactions with us to enable us to provide you with the most relevant offers and information to you and marketing to you unless you've told us not to.
We also receive personal information indirectly, from the following sources in the following scenarios:
For security: to protect our customers, premises, assets and staff from crime. At some sites we operate CCTV systems, we have cameras mounted on some of our vehicles and we photograph evidence of deliveries.
We may share this information, in the following circumstances, with:
our suppliers,
service providers and subcontractors,
such as credit reference agencies, fraud prevention agencies, payment processors, suppliers of technical and support services, insurers, logistics providers, manufacturers and cloud service providers, debt collectors, our legal and other professional advisors, including auditors;
in processing a credit account application, we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations;
companies assisting us in our marketing, advertising and promotional activities;
search engine and social media companies to target our advertising delivered by using your personal information and to tailor marketing to improve its relevance to you to facilitate targeted and personalised marketing when using search or social media sites (including Google, Instagram and Facebook);
third party payment processor in relation to credit/debit card payments;
fraud prevention agencies if false or inaccurate information is provided to us as part of your use of our services or otherwise, and fraud is identified or suspected;
if we are under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers; and
when we restructure or sell our business or its assets or have a merger or re-organisation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent.
when you browse our website, we will use cookies to identify visitor traffic and behaviour;
contacting you with marketing information about our goods and services and those of our other companies.
You are able to remove your consent at any time. You can do this by contacting info@woodworks.scot or writing to:
The Data Controller
Highland Heritage Woodworks
Dairy Buildings,
Dunecht Estate,
Aberdeenshire AB32 7DD
We have a contractual obligation.
The personal information you provide may be processed when it is necessary in order for us to:
• enter into or perform a contract with you;
• supply you with any products or services, or
• where you are in discussions with us about our products or services.
This processing may include:processing your account application, managing changes to your account, and responding to queries from you;
communication with you in response to your enquiries and interest in our products and/or services
placing orders and related notifications;
making deliveries to you and your customers;
managing warranty claims;
We have a legal obligation.
Where we are under a duty to disclose or share your personal information in order to comply with a request from government or law enforcement officials.to meet national security or law enforcement requirements or to prevent illegal activity;
to identify you when you contact us;
to verify the accuracy of data we hold about you;
the exercise or defence of legal claims
We have a legitimate interest.
Our legitimate interests are:
• to run, grow and develop our business;
• marketing, market research and business development;
• to provide goods and services to our customers, make and receive payment, provide customer services and to know the customer we are providing goods and services to.
• to protect our premises, assets, staff and interaction with our customersprocessing your account application, managing changes to your account, and responding to queries from you;
communication with you in response to your enquiries and interest in our products and/or services;
processing data you give us about your customers for the purposes for which you provide us with data and as a record of any sale and delivery;
placing orders and related notifications;
making deliveries to you and/or your customers;
managing payments;
managing warranty claims;
monitoring your account activity;
marketing to you;
sharing your information with our other Businesses;
for profiling and statistical analysis. As part of this activity we combine different categories of personal information we collect about you. For example, we combine personal information from your online interactions, or the goods you buy from us, for the profiling and statistical analysis of product popularity;
for market research in order to continually improve the products and/or services we offer;
prevention and/or detection of fraud and other criminal activities;
to verify the accuracy of data we hold about you and create a better understanding of you as a customer;
to correspond or communicate with you;
to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
assess and improve our service to customers through recordings of any calls with our contact centres, and
management of queries, complaints, or claims.
How we store your personal information
Your information is securely stored using cloud based technology on European data centres, for example Microsoft Teams, Office 365 and stored in data centers located in the United States of America, Ireland and Israel, for example data collected through our website. Please see:
The Wix.com Privacy Policy About Privacy | WIX
Microsoft Privacy Statement Microsoft Privacy Statement – Microsoft privacy
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information will depend on the purposes for which we collect and use it, or as required to comply with applicable laws, or to establish, exercise or defend our legal rights.
Further information on the length of time during which we retain your personal information can be found in our Data Retention Policy. We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims. For example, we will retain your personal information for 7 years in case of any investigation by the tax authorities
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at:
The Data Controller
Highland Heritage Woodworks
Dairy Buildings,
Dunecht Estate,
Aberdeenshire AB32 7DD
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
The Data Controller
Highland Heritage Woodworks
Dairy Buildings,
Dunecht Estate,
Aberdeenshire AB32 7DD
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookies
Like many other websites, our websites use cookies (including analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website). 'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our site to recognise you when you visit.
The following links explain how to access cookie settings in various browsers:
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Cookie settings in Firefox
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Cookie settings in Internet Explorer
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Cookie settings in Google Chrome
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Cookie settings in Safari (OS X)
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Cookie settings in Safari (iOS)
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Cookie settings in Android
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Links to other websites
Our website may contain links to other websites and Apps run by other organisations. This Privacy Statement does not apply to those other websites and Apps‚ so we encourage you to read their privacy policies. We cannot be responsible for the privacy policies and practices of other websites and Apps even if you access them using any links we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of the third party website and recommend you check the policy of any third party website.